Delivery Terms & Conditions
A 3rd party vendor has been contracted to perform your delivery service. Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order.
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery. [For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]
Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, indicate the problem on the Delivery Note and contact us at firstname.lastname@example.org within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.
2. Returns & Cancellations
If you change your mind after making a purchase, you must contact us within 7 days of your delivery at email@example.com to arrange a return. The item must be unused and returned to us in its original condition and packaging within 30 days of delivery. We will do everything we can to accommodate your request. Refunds will be issued in the same method of payment as the original payment. A purchase made with a credit card: a refund will be issued to the original account. Please note that delivery surcharges or room of choice delivery fees are not refundable once the order has shipped or if the merchandise is returned to the warehouse.